Designed as a digital replacement for paper time cards, the Timesheets functionality allows users track billable hours on the mobile app. In addition, users can run reports of all employees’ billable hours. To use Timesheets, we first have to enable to enable this in your account. If you wish to use it, contact your account manager or email support@servicebridge.com.

In this article, we will cover:

  • How to set-up, create, and use Timesheets on the desktop version and mobile app
  • How to run custom reports on Timesheet fields


  1. Timesheet. A Timesheet is a digital form that tracks employees' billable and non-billable hours in a single workday. 
  2. Time Card. A Time Card is a specific type of employee time in a workday. For example, a 10-hour work day can be divided into four Time Cards: 4 hours of regular billable work, 1-hour lunch break, 3-hours of billable work, and 2-hours overtime. Combined, these four Time Cards create that day's Timesheet.
  3. Time Codes. Time Codes denote the different types of employee time, and are attached to Time Cards. Common examples are: lunch, travel, overtime, working hours, and more. ServiceBridge users create their own Time Codes and determine if the Time Code refers to billable employee time. 
  4. Tags. Tags are for reporting purposes. By creating a tag and attaching it to  an employee’s Timesheet, users can run reports on employee work by its tag. A common example is a specific job: if a user wants to know how much billable time has been spent on a specific job, this time can be given a “tag” and then isolated in a report.

Visual: Timesheet for single workday

I. Timesheet: All billable hours on 10/12 for single employee

ii. Time Card for 10/12. 8am-12noon. Time Code is "Regular Work." Tag is "Pest Control" 

iii. Time Card for 10/12. 12noon - 1pm. Time Code is "Lunch". No tag.

iv. Time Card for 10/12. 1pm - 5pm. Time Code is "Regular Work. Tag is "Repair"

 Desktop: Creating Time Codes and Tags

1. Go to company setting and select Timesheets 

2. Go to Time Codes and click the (+) button. Create the time codes you need for your company's workflow. 

3. If you would like to use tags, click the (+) button next to tag and create the tags necessary for your workflow.  

Desktop: Create a Timesheet for your employee

1. Select an employee from your personnel record, scroll to Timesheets, and click the (+) button. 

2. Select the date for the timesheet 

3. You will now see a record of this in your personnel record. The personnel member you assigned this to will receive it on his/her mobile device. Once he/she completes and submits the Timesheet on the mobile device, you can approve or reject it. 

Mobile app: Create a Timesheet on a mobile device

1. Depending on your workflow, you may need to create a Timesheet on your mobile device. To do this, go to Timesheets, select Active Timesheets, and click +Add


2. Select the date for the Timesheet and click Save. 

3. You will now see a record under Active Timesheets 

Mobile app: Clock in and out

There are two ways for to clock in/out of an Active Timesheet on the mobile app.  

I. First way to clock in/out

1. Select Active Timesheets on the mobile app, click on today's Timesheet, and select +Add. This allows you to create a Time Card. 

2. Fill out the details of this Time Card. When done, click Save and it will be applied towards today's TimeSheet. You may also add a Tag to this Time Card if you wish. This concludes the first way to clock-in on the mobile device. 

II. Second way to clock in/out

1. The second way is to select Clock in from the app's home screen. When you click on this, you will be given the option of selecting a Time Card Code for this time. You can select the code now or apply it later.

2. Next, the mobile app will begin tracking your time. When you're done, click Finish, and this slot of time will be saved as a Time Card for today's Timesheet.

 Mobile app: Submitting your timesheet

1. When you have completed your Timesheet for the day, go to the SB app home screen, select Active Timesheets, locate the Timesheet you wish to submit, and scroll it to the left.

2. Click submit. (As you can see, this is also a way to delete Timesheets)

Desktop: Run reports on Timesheets

Timesheets are incorporated into our robust reporting engine. Users can generate custom reports on Timesheet fields.

1. Under Reports, scroll to Accounting Reports, and click the (+) button. 

2. Scroll down to Timesheets and click Create.

3. Select the fields you wish to isolate and run the report. Like all ServiceBridge reports, this is exportable to CSV.


 Further Resources 

  • In this product update webinar from 9/28, we demo how to use the office version of Timesheets.  
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