Fast Resolution of Common Support Issues

Here you will find steps for the fastest resolution to common ServiceBridge support issues.

Web App Issues

  • Make sure you are using a supported web browser. See the directions below to confirm if your browser is up to date
      • Firefox latest version - to check if you have latest version click Help / About in Firefox - or via this link - https://www.whatismybrowser.com/
      • Chrome latest version - to check if you have latest version click Help / About in Google Chrome (it should say ‘Google Chrome is up to date’) or via this link - https://www.whatismybrowser.com/
  • Clear cookies and web browsing history in the browser
  • Logout from ServiceBridge and log back in
  • Check your Internet access and confirm your download speed with http://www.speedtest.net/.  Heavy Internet usage on your local network can slow down the speed of the Internet connection promised by the Internet service provider
  • Verify that the affected user has the correct permissions to transact with the ServiceBridge data in question
  • Audit Log 

Mobile App Issues

  • Make sure that you are using a supported mobile OS:
      • iOS - requires iOS 7.0 or later
      • Android - requires Android 2.3.3 and up
  • Make sure that you are using the latest ServiceBridge mobile app version for your mobile OS

ServiceBridge/QuickBooks Online Sync Issues

  • Check the QuickBooks sync status via Company Settings / QuickBooks Online section for potential errors. Errors will have descriptions with potential resolutions 
  • Force sync with QBO
  • Check audit log

Access the Help and Support Section 

If none of the above suggestions solve your problem, type your problem into the "How Can We Help?" box at https://support.servicebridge.com/hc/en-us

To ensure that we can diagnose the problem, be sure to take screenshots of: 

  • Web page or mobile app screen with issue highlighted 
  • Any error messages 
  • The desired behavior (if possible) 
  • Audit log

Submit Ticket to ServiceBridge Support Team

So we can recreate the situation, write a detailed description of the problem that includes the following information: 

  • URL (weblink) of the ServiceBridge web page in question, if applicable 
  • What actions were taken to create the issue 
  • Description of the expected behavior 

When completed, submit the ticket to the ServiceBridge support team, and we will contact you.

Have more questions? Submit a request

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