IV. Refund a Payment

Time to complete: 15 minutes

ServiceBridge offers three types of refunds, which are detailed below.

Credit Memo Refund

Credit memo refund is preformed when customer requests a refund for already paid products/services. Customer agrees to keep the refunded money in his balance and to be able to apply it on new purchase of products/services. Credit memo refunds affect customer balance by increasing money to be used on future invoices.

Creation: Credit Memo refund can be created from click the universal add "+" button and select refund or from customer record.
QBO sync: Refund is synced to QBO as Credit Memo.
Customer Credit Balance: Customer credit balance is increased by the Refund amount.
Usage: Refund can be applied on invoice as an invoice payment.

Authorize.Net sync: Credit Memo is not synced to Authorize.Net.

Click here to view detailed article on how to issue a credit memo from ServiceBridge 

Refund Receipt Refund 

Refund receipt refund is performed when customer requests a refund for already paid products/services. Customer does not agree to keep refunded money in his balance and wants them back to his personal account. 
IMPORTANT: Refunds receipts will NOT affect the customer balance. Refund receipts given from QBO depending on the situation may or may not affect your customer's balance. Please reference this QBO community article if you issued a refund from QBO and noticed the customer balance affected: https://community.intuit.com/questions/1169296-applying-a-credit-note-credit-or-refund-for-a-customer

Creation: Refund Receipt refund can be created by clicking "Refund" button in Payment details page.
QBO sync: Refund is synced to QBO as Refund Receipt.
Customer Credit Balance: Customer credit balance is not affected.
Usage: Refund cannot be applied on invoice, payment or any other transaction.

Authorize.Net sync: Refund is synced to Authorize.Net if refunded amount is transferred to customer’s bank account (refunding a Credit Card or Payment Profile payment). 

Click here to view the detailed article on how to issue a refund receipt from ServiceBridge

Overpayment Refund

Overpayment refund is performed when customers pays too much for products/services. Part of customers' payment can be refunded to customer personal account only if that part of payment is not applied on any invoice. Overpayment refunds affect customer balance by decreasing money not used on any invoice. 

Creation: Overpayment refund can be created by clicking "Refund" button in Payment details page. Open balance for refunding payment is a must.
QBO sync: Refund is synced to QBO as an expense. Refund must be manually applied on Payment open amount (amount to be refunded).
Customer Credit Balance: Customer credit balance is decreased by the Refund amount.
Usage: Refund cannot be applied on invoice, payment or any other transaction.

Authorize.Net sync: Refund is synced to Authorize.Net if refunded amount is transferred to customer’s bank account (refunding a Credit Card or Payment Profile payment).

Click here to view a detailed article on how to issue an over payment refund from ServiceBridge

Voids

Void operation can be performed on payments, credit memo refunds, refund receipt refunds and overpayment refunds. Voiding basically cancels transaction. It does not delete it, but clears the amount. Authorize.Net transactions can be voided only if they are not settled (deposited) yet. Depending on voided transaction type - customer balance may or may not be affected.

Click here to view a detailed article on how to void a payment in ServiceBridge

Read on to learn how to run custom reports

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.