III. Download and Connect the Mobile App - Android

Time to complete: 10 minutes

First, go to the Google Play store and download the ServiceBridge app. When this is done, open the app and locate the Device ID number by clicking on ‘About ServiceBridge.’ Put the app aside for a moment, but leave this page open.

This is the Device ID number. You will need it to connect you device to ServiceBridge

Using the Device ID number, you will now attach this device to an employee in your organization. To do so, login to the web version of ServiceBridge and scroll to Personnel, which is on the left side of the screen.

Select the employee record that you will attach this device to, and click on Universal Add Button.

After clicking the add button, a page will pop-up that asks you to enter the device information. Return to  the Device ID on your mobile device; add the Device ID number to the field labeled ‘Identifier.’

In the ‘Device Name’ field, enter a name for the device, such as "Ian's Tablet." (The name can be anything)

Next, create a pin number for this device. You will use the pin number number to login to ServiceBridge on this device.

The rest of the questions on this page are security settings for this employee: they determine what the employee using this device will have access to.  

Read on to learn how to purge the data from an Android mobile device

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