Blog: Improving the Last Mile
The “last mile” problem has been around since the days of tea ships roaming the seas from India to England. In the shortest, simplest terms: the final link from a hub to the end consumer is disproportionately expensive.
Approximately 28% of the cost of shipment is attributed to the 'last mile' - getting from the local airport to a customer's home - while making up less then 1% of distance traveled.
Field service doesn’t have a traditional ‘last mile’ problem but encounters many of the same challenges: customers spread between locations can drive up costs and reduce efficiency. Per job margins get slashed, harming overall profitability and leading to frustration.
In this week's blog, we explore how the logistics industry has found solutions to reduce the cost and stress of the last mile – and how field service businesses can learn from them to improve their operations.